At the July 2, 2020 City Council meeting, the Council unanimously voted to extend the prohibition of utility disconnects due to non-payment until August 1, 2020. It was previously set to expire on July 1. This means struggling New Orleanians have another month to access LIHEAP benefits, access the City Council Cares program, and/or get back on their feet financially.
If you’re one of the thousands of New Orleans residents grappling with how to keep the lights on (and AC as it gets hotter) during the ongoing COVID pandemic, here’s what you need to know.
Although, as an Entergy New Orleans customer, your power can not be shut off for non-payment before August 1st, this is not something to put off. We imagine many folks are, and will be, seeking assistance leading to possible delays in processing applications, so put this at the top of your to-do list!
Remember, this is information for Entergy New Orleans customers. If you live outside the City, you can find more information on actions the Louisiana Public Service Commission (LPSC) has taken to protect customers here. And, if you’ve been out on the loop on this, you can find all of our background information here.