NOLA Gets Another Month to Pay the Light Bill

If you’re one of the thousands of New Orleans residents grappling with how to keep the lights on (and AC as it gets hotter) during the ongoing COVID pandemic, here’s what you need to know:

• Entergy New Orleans cannot shut off your electricity before August 1, 2020.
• Total Community Action is administering Federal LIHEAP benefits for low income residents where qualified individuals may be eligible for Entergy bill assistance.
• The New Orleans City Council CARES program may be able to provide a $100 credit for four months (total of $400) for utility bills for residents who are unemployed due to the COVID pandemic.
• The Council on Aging can provide utility bill assistance to those who are elderly or disabled.
• Entergy New Orleans is offering payment plans to help New Orleanians get back on track, but as with everything, please read the fine print to make sure this works for you.

Although, as an Entergy New Orleans customer, your power can not be shut off for non-payment before August 1st, this is not something to put off. We imagine many folks are, and will be, seeking assistance leading to possible delays in processing applications, so put this at the top of your to-do list!

Remember, this is information for Entergy New Orleans customers. If you live outside the City, you can find more information on actions the Louisiana Public Service Commission (LPSC) has taken to protect customers here. And, if you’ve been out on the loop on this, you can find more background information on our blog.