The AAE Consumer Protection Report focuses on the best and worst practices of consumer protection provided by utility companies. These protections are essential for low-income and minority households that struggle to meet the economic burden of rising utility costs.
The report compares seven State’s consumer protections with what the National Consumer Law Center recommends for such protections, with a special focus on Louisiana. Specifically, the report focuses on seven consumer protections: weather, critical medical conditions, elderly and handicap, veterans, service disconnection restrictions, social service payment customers, and miscellaneous protections. Additionally, for convenience, all State consumer protections have been added to the end of each section in a chart.
After analyzing each category, AAE believes that significant reform is needed to meet the National Consumer Law Center’s base-line recommendations. Ultimately, when considering the vulnerability of many Louisiana residents, stronger protections are needed to ensure families are protected from the disproportionate economic and health impacts associated with disconnections.
