AAE Consumer Protection Report

01.18.2021
Reports
Consumer Protection

The Alliance’s Consumer Protection Report focuses on the best and worst practices of consumer protection provided by utility companies.

These protections are essential for low-income and minority households that struggle to meet the economic burden of rising utility costs.

Read more in the Report

The report compares seven State’s consumer protections with what the National Consumer Law Center recommends for such protections, with a special focus on Louisiana. Specifically, the report focuses on seven consumer protections: weather, critical medical conditions, elderly and handicap, veterans, service disconnection restrictions, social service payment customers, and miscellaneous protections. Additionally, for convenience, all State consumer protections have been added to the end of each section in a chart.

​After analyzing each category, AAE believes that significant reform is needed to meet the National Consumer Law Center’s base-line recommendations. Ultimately, when considering the vulnerability of many Louisiana residents, stronger protections are needed to ensure families are protected from the disproportionate economic and health impacts associated with disconnections.

Download the Report Attachment

Related News
Missed our Bill Clinic? Here’s What You Need to Know
06.25.2025
Utility Regulation
SCR22 Points The Way Forward In Preventing Future Load Shed Events
06.03.2025
Utility Regulation
9 Major Questions About The May 25 Load Shedding Event
05.26.2025
Utility Regulation
Meta’s Mega Data Center Could Strain Louisiana’s Grid — and Entergy Isn’t Prepared
05.22.2025
Utility Regulation
LPSC Vote Leaves Louisiana Families Without the Savings They Deserve
05.19.2025
Utility Regulation
LPSC To Decide What’s Next For Program That Saves Louisianans Money
05.12.2025
Utility Regulation
Lights Out: What We Know About the SWEPCO Load Shed Event
05.08.2025
Utility Regulation
Louisiana Spotlight: Carbon Crossroads
04.25.2025
False Solutions, Consumer Protection, Bills & Economics, Environmental Justice, Climate Change