UD-23-02

Consumer Bill of Rights

In December of 2024 the New Orleans City Council (CNO) opened docket UD-23-03 to evaluate and propose revisions to existing Customer Protections as established in the service regulations and the Code of Ordinances.

This docket is focused on improving protections for electricity and gas customers.

The Alliance's Thoughts

The Alliance urges the Council to think expansively and to act boldly on behalf of struggling ratepayers.

In our preliminary comments AAE recommended the Council:

  • Adopt a permanent prohibition on residential shutoffs for Entergy & SW&B ratepayers
  • Create an arrearage management program that pairs debt forgiveness with energy efficiency improvements
  • Streamline the bill dispute process
  • Eliminate residential deposits and reconnection fees
  • Classify refrigerators as medical equipment for the purpose of medical needs certification
  • Ensure ratepayers are fully represented in regulatory proceedings

Documents

Alliance for Affordable Energy (AAE)

Documents coming soon!

City Council of New Orleans (CNO)

Documents coming soon!